1. On 19 November, three weeks after I first reported those symptoms and with no sign that I would receive reasonable medical care, I was forced to telephone for an ambulance.
(i). I used my mobile phone. I told the dispatcher that I am a patient in a mental hospital. I described my symptoms and explained I had had them nearly three weeks.
(ii). The Dispatcher asked to speak to a member of staff. I gave the telephone to the duty nurse. The Nurse took the telephone into the Office and spoke to the Dispatcher. I waited outside.
(iii). Shortly afterwards, the manager rushed onto the Ward and went into the office. He had been working on another ward.
(iv). After a few minutes, the Nurse came out of the Office and returned my telephone to me. The Call had been terminated. She told me it had been agreed that no ambulance would be sent: the Doctor-on-Call would be consulted instead.
(v). The Ward Manager telephoned the Doctor-on-Call. The Doctor did not speak to me. I was told that s/he said s/he would not come to see me: s/he did not consider it necessary.
(a). I asked for the Doctor's name. The Manager refused to divulge it.
(b). I sent a letter to the Doctor. I received no response.
2. I filed a request with the Ambulance Service for a recording of the telephone call I made to it. It showed:
(i). The Manager came onto the ward expressly to deal with that issue (which he did by having the ambulance cancelled).
(ii) But he should not have known that I had placed that Call: none of the people who should have known I had made that Call (the Dispatcher, the Nurse and I) informed him of it.
3. The Manager and NHS Trust at first refused to explain how the manager knew I had made that call. After I continued to press, they (including the Manager)said they did not know how he had learned of the Call.
4. Months later, the Hospital said an Instant Message might have been sent to the Manager by a support worker who was in the office but no one asked her to do so and she did not admit to having done so. It is also unlikely such an uncertain way of communicating would have been chosen in an emergency, when they simply could have telephoned him or gone to the other ward (perhaps less than one-hundred metres away) to call him.
5. It is also notable that the Nurse implied the Ambulance Dispatcher I had made that I had made that telephone call because I am mentally disordered. She asked:
"Do you know what kind of hospital this is?"
(i). They both laughed about it.
(ii). I asked the Nurse why she had implied I was mentally disordered. She denied it. She said:
"That would be unfair".
(a). There is no question she sought to and did convey that impression.