Attempts to Open a Corporate Account

1. In 2013, I began a new commercial undertaking. Early in 2014, I tried to open a corporate account. I had capital and required only a corporate current account.
2. I approached the local branch of Royal Bank of Scotland (RBS). The process should have taken a few days, no more than a fortnight.
3. After a fortnight, I telephoned the Manager. He said the application was under consideration.
(i). Over the next couple of weeks, the manager was elusive and, when I did speak to him, he was evasive.
(ii). Suspecting he had been suborned, and knowing I was under surveillance, I telephoned a person I knew, who should not have had knowledge of the project and who, as far as I knew, was not acquainted with the Manager.
(a). I wished to appear to be abandoning the project; I told him I had cited him as a reference in an application for a position.
(iii). I then telephoned the Manager. I had been unable to reach him for several days. This time he promptly answered his telephone. He was cheerful. After exchanging greetings, he asked:
"What's the problem?"
I told him I was waiting for my account to be approved. I asked when it might happen.
(iv). Curiously, the question appeared to catch him by surprise; he stammered and failed to assemble a coherent sentence. He asked if he could telephone me later.
(v). He did not telephone me and his mobile telephone was turned off; his secretary said he was out of the office.
(a). I telephoned the Bank's Headquarters and described his conduct. They apologised, said his behaviour was unacceptable and beneath their standards.
(vi). Eventually, the Manager told me my application had been rejected by the "Business Unit" because I lacked experience in the sector in which I intended to operate. This is implausible.
(vii). I asked RBS why my application had been rejected. I was told it had been rejected by the Manger. He had given no reason; he is allowed to reject an application without stating a reason.