Frustrated Attempts to Make Payments

1. In 2019, I started filing lawsuits against the detaining hospital and other parties. The Suits were strong but experience had prepared me to anticipate unlawful decisions against me.
(i). I might be asked to bear the legal costs of the other side; I had saved a little money. I decided to use some of that money to address pressing concerns.
2. In early 2020, I approached a certain store to place an order.
(i). I tried to pay by card. They said they could only accept a bank transfer and would send me an email with bank and order details, which I must confirm before the order could be met.
(ii). I had access to the Internet once a week, for less than an hour. I telephoned my bank, it confirmed the transfer could be made a few days later.
(iii). When I attempted the transfer, I found telephone banking disabled on my account. The Bank was unable to explain why that decision had been taken.
(iv). I was told a code to unblock my account would be sent by post, in seven days.
(v). I offered payment by cheque and explained the items need not be delivered before payment cleared. The Store flatly rejected that suggestion.
(vi). Ten days later, I had not received the Code from the Bank. I telephoned the Bank and was told the Code would not be sent: I must present photographic identification at a branch of the Bank, if I wished to have telephone banking reactivated. Of course this was not possible; I was detained in a secure mental hospital.
(a). The Bank said two letters had been sent to me; I explained the probability I should not have received either letter was very slight indeed.
(vii). The bank refused to restore telephone banking and to discuss remedies.
(viii). I wrote two letters to the Chief Executive of the Bank, requesting a cogent explanation for the disabling of telephone banking on my Account.
(ix). A week later, I discovered telephone banking had been restored to my Account. I ordered the transfer and was told it would be completed within two hours.
(x). I informed the Store it would have the money within two hours. The Manager said they required an email confirming my order, before shipping.
(a). I said I would telephone him the following afternoon to confirm their Accounting Department had received the funds and I would send an email the day after that, confirming my order. They could deliver whenever convenient. That telephone conversation terminated at 15:50.
(xi). Shortly before 17:00, two nurses came to my room: they had received a telephone call from the Manager. He told them he was concerned one of their patients had made an order:
(a). He wished to confirm I had the mental capacity to make such an order.
(b). He told them that I had had difficulty making a payment by bank transfer.
(xii). My telephone conversation with the Manager terminated at 15:50; the nurses spoke to me shortly before 17:00. The Manager must have telephoned the Hospital less than an hour after I spoke to him.
(xiii). I did not give the store a contact telephone number; I told them I did not wish to be telephoned - the store exercised its own initiative to find that telephone number and to telephone the Hospital.
(a). I asked the Manager why he had done so. He said he telephoned the Hospital to speak to me but members of staff insisted he tell them why he wished to speak to me; he was forced to divulge the details of my business with the Store. The Retail Operations Manager for that firm confirmed that assertion.
(b). The Hospital denied such a thing had happened. I sent the Store copies of letters exchanged with the Hospital, in which it rejected the account of events offered by the Store and insisted he had telephoned to register concerns about me. The Store did not respond.
(xiv). I filed a legal action against the Firm on grounds of: Breach of a Confidence, Misuse of Private Information, Discrimination, Harassment and Negligence. I cited a nominal amount; plainly the Action was filed to force them to answer questions they had refused to answer.
(a). The store responded to the action simply by paying the amount cited in the Action.
(xv). The Bank and its Chief Executive were unable to explain the problems I had with telephone banking on my account.